Chapter 282: 【Winning or losing does not matter! 】
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Chapter 282【Success is also Xiao He, and failure is Xiao He! 】
"Everyone is a shopping mall elite. In the past few years, I have done better and better. I can give you fewer and fewer opinions; however, I am very happy with the result." Wu Guangyao first praised everyone.
Of course, Wu Guangyao is telling the truth. Metro has been going smoothly in the past few years. Apart from his own foresight, the rest is the credit of these people.
Can be praised by the boss behind the scenes, everyone is full of smiles!
"Then everyone tell me about the progress of the work they are responsible for!" After a change of tone, Wu Guangyao went straight to the subject.
The purpose of holding this meeting is to get acquainted with these middle and senior managers and listen to everyone’s specific work progress.
"Mr. Wu, Metro's large supermarkets in France will open on Christmas Day, while the German large supermarkets are going to open on New Year's Day. In the field of large supermarkets, our Metro supermarket has complete goods and orderly display." Donald as The first vice president under the president naturally took the lead in reporting. From a large supermarket to a small convenience store, and finally to a McDonald’s fast food chain, one by one, I want to report to Wu Guangyao.
Metro has been planning to enter France and Germany for several years!
Wait until now, but to lay a solid foundation in the UK, there is no worries about it.
At this time, the Metro Group may be a little worse than Tesco in terms of scale; but in terms of overall value, the London Consortium is more inclined to Metro.
Then Walter, who is in charge of the supply chain and warehouse, said: "The term'supply chain' proposed by Mr. Wu is a major advancement and a miracle for the entire retail business. Based on this proposal, I strengthen the connection and docking with suppliers and do When the goods are complete, the replenishment is fast, and the price is low; the world's largest supply chain system has been created. A total of more than 5,000 suppliers form our supply chain. This is also the world's best supply system at present, with the most smooth supply of information. chain."
It can be seen that these people are very proud, because Metro Supermarket is not only successful, but also crazy sought after by those consortia.
Kelina secretly observed Wu Guangyao and found that Wu Guangyao’s face was a little unnatural, and she immediately thought that this behind-the-scenes BOSS might have caught everyone's handle.
Kayla said cautiously: “Metro has always put the ‘reserve talent’ program as the top priority. Every year during the graduation season, we will enter colleges and universities to recruit.”
After listening to the words of the three vice presidents, Wu Guangyao did not actually have too many opinions;
But there are two points that need to be raised, otherwise it will be too late when the day comes.
Preparing for a rainy day has always been Wu Guangyao's style!
"Vice President Donald, you just emphasized'self-service', is it not enough to do'service'? If I am a customer, I certainly hope that the supermarket's'self-service' aspect is very good, but I am more I want to experience a good service. For example, I have selected a product, and this product needs to be weighed. Who should I call? If it is too much trouble, I may put it back immediately; for another example, I like seafood, but no one Help me deal with and entertain the first time, then who will buy it?"
"Service is really important, and the service is in all aspects. In summary, the customer has a very pleasant experience!"
"If the service is not done well, one day, customers lose patience; then the wealth code ‘supply chain’ on which we live is more like a pillar of shame, nailed to everyone."
"We in China have an old saying called "Success is also Xiao He, and failure is Xiao He". I will tell you the story behind this sentence."
Wu Guangyao's words, these people may not understand or understand; but Wu Guangyao decided to pay close attention to ‘service’ and ‘experience’ in Metro.
Wu Guangyao is quite certain about this. Compared with ‘self-help’ and ‘supply chain’, ‘service’ is much more important!
For later generations, Tesco paid great attention to self-service in the 1950s and 1960s, so it paid more attention to suppliers but ignored customers.
But this once prosperous wealth chain depreciated so much in the 1970s and 1980s that “learn Tesco” became a buzzword in the UK, which means turning victory into defeat.
The biggest shame is that Imperial Tobacco, a major manufacturer in the British tobacco industry, considered acquiring Tesco as part of the company's diversification strategy, and finally gave up because of concerns that Tesco might damage the brand image of Imperial Tobacco.
This is simply a shameful shame. It is a shame that others think it is a shame to buy your Tesco!
After listening to Wu Guangyao’s long talk, the people in the entire conference room bowed their heads, and even Kayla’s face was somewhat unnatural;
The behind-the-scenes boss is like a prophet who can already guess what will happen decades later.
This, is it his successful password?
"Mr. Wu, we will definitely remember your teachings and implement them seriously!" said Donald, who was the first to react. If he doesn't make a statement at this time, should he let the behind-the-scenes boss look down on everyone?
For a time, everyone reviewed it, and obviously listened to it!
As for the implementation situation, Wu Guangyao intends to let Kayla set up an experience department afterwards, randomly find people outside to experience, and use bonuses to encourage experiencers to give their opinions.
Wu Guangyao nodded and continued: “If you want to achieve good service, you should consider whether our management is directly facing the customer, or the grassroots employees are facing the customer?"
"Of course it is the grassroots employees who are mainly facing customers!" Kailena replied.
"Then you have to consider how to make grassroots employees have better service to customers. If only relying on the company system and management's scolding, I believe that these grassroots employees will not be sincere to customers, because they have no feelings. To the sincere from the company! Kailena, don't you think?" Wu Guangyao named Kailena, his face was neither happy nor angry.
"Yes, what you said makes sense!"
"Then what do you say?"
Karina feels the strong pressure from Wu Guangyao, even if she is in the social circle and administration, but she feels like she is facing a **** at this moment.
After finishing her thoughts, Kelena said her thoughts!
Wu Guangyao listened and was quite satisfied, because Kailena did not directly mention the processing cost, but increased the number of annual leave days and birthday benefits.
How many years Wu Guangyao has been the boss, his past and present life, he understands a truth very well: employees’ wages cannot be higher than those of their peers. It can be almost or a little bit higher, because employees always feel that they are worth more. fulfilled.
If you really want to be nice to employees, you can start with other benefits, so that employees will more accept your kindness.
"Vice President Kailena said something, you can take a specific look at the welfare issues of all employees, we must let everyone have a kind of'home' care. We treat them like family members, and they will treat customers better. Finally, add one more point. Everyone has dignity, so Metro Group will never allow anything that tramples on the dignity of others; if a management team does this, then we will be held accountable to the end."
"Okay! Today I will summarize again, that is, there are two points: first, be kind to customers; second, be kind to employees"
After the meeting, Wu Guangyao and Kaila came to the office. Kaila immediately rushed into Wu Guangyao's arms and refused to leave. The little secretary hurriedly closed the office door.
"What's the matter? I didn't educate you, so why do I still feel wronged?" Wu Guangyao would be wrong and said to Kayla.
"It's not this, I just think I admire you so much!"
(End of this chapter)
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Chapter 282【Success is also Xiao He, and failure is Xiao He! 】
"Everyone is a shopping mall elite. In the past few years, I have done better and better. I can give you fewer and fewer opinions; however, I am very happy with the result." Wu Guangyao first praised everyone.
Of course, Wu Guangyao is telling the truth. Metro has been going smoothly in the past few years. Apart from his own foresight, the rest is the credit of these people.
Can be praised by the boss behind the scenes, everyone is full of smiles!
"Then everyone tell me about the progress of the work they are responsible for!" After a change of tone, Wu Guangyao went straight to the subject.
The purpose of holding this meeting is to get acquainted with these middle and senior managers and listen to everyone’s specific work progress.
"Mr. Wu, Metro's large supermarkets in France will open on Christmas Day, while the German large supermarkets are going to open on New Year's Day. In the field of large supermarkets, our Metro supermarket has complete goods and orderly display." Donald as The first vice president under the president naturally took the lead in reporting. From a large supermarket to a small convenience store, and finally to a McDonald’s fast food chain, one by one, I want to report to Wu Guangyao.
Metro has been planning to enter France and Germany for several years!
Wait until now, but to lay a solid foundation in the UK, there is no worries about it.
At this time, the Metro Group may be a little worse than Tesco in terms of scale; but in terms of overall value, the London Consortium is more inclined to Metro.
Then Walter, who is in charge of the supply chain and warehouse, said: "The term'supply chain' proposed by Mr. Wu is a major advancement and a miracle for the entire retail business. Based on this proposal, I strengthen the connection and docking with suppliers and do When the goods are complete, the replenishment is fast, and the price is low; the world's largest supply chain system has been created. A total of more than 5,000 suppliers form our supply chain. This is also the world's best supply system at present, with the most smooth supply of information. chain."
It can be seen that these people are very proud, because Metro Supermarket is not only successful, but also crazy sought after by those consortia.
Kelina secretly observed Wu Guangyao and found that Wu Guangyao’s face was a little unnatural, and she immediately thought that this behind-the-scenes BOSS might have caught everyone's handle.
Kayla said cautiously: “Metro has always put the ‘reserve talent’ program as the top priority. Every year during the graduation season, we will enter colleges and universities to recruit.”
After listening to the words of the three vice presidents, Wu Guangyao did not actually have too many opinions;
But there are two points that need to be raised, otherwise it will be too late when the day comes.
Preparing for a rainy day has always been Wu Guangyao's style!
"Vice President Donald, you just emphasized'self-service', is it not enough to do'service'? If I am a customer, I certainly hope that the supermarket's'self-service' aspect is very good, but I am more I want to experience a good service. For example, I have selected a product, and this product needs to be weighed. Who should I call? If it is too much trouble, I may put it back immediately; for another example, I like seafood, but no one Help me deal with and entertain the first time, then who will buy it?"
"Service is really important, and the service is in all aspects. In summary, the customer has a very pleasant experience!"
"If the service is not done well, one day, customers lose patience; then the wealth code ‘supply chain’ on which we live is more like a pillar of shame, nailed to everyone."
"We in China have an old saying called "Success is also Xiao He, and failure is Xiao He". I will tell you the story behind this sentence."
Wu Guangyao's words, these people may not understand or understand; but Wu Guangyao decided to pay close attention to ‘service’ and ‘experience’ in Metro.
Wu Guangyao is quite certain about this. Compared with ‘self-help’ and ‘supply chain’, ‘service’ is much more important!
For later generations, Tesco paid great attention to self-service in the 1950s and 1960s, so it paid more attention to suppliers but ignored customers.
But this once prosperous wealth chain depreciated so much in the 1970s and 1980s that “learn Tesco” became a buzzword in the UK, which means turning victory into defeat.
The biggest shame is that Imperial Tobacco, a major manufacturer in the British tobacco industry, considered acquiring Tesco as part of the company's diversification strategy, and finally gave up because of concerns that Tesco might damage the brand image of Imperial Tobacco.
This is simply a shameful shame. It is a shame that others think it is a shame to buy your Tesco!
After listening to Wu Guangyao’s long talk, the people in the entire conference room bowed their heads, and even Kayla’s face was somewhat unnatural;
The behind-the-scenes boss is like a prophet who can already guess what will happen decades later.
This, is it his successful password?
"Mr. Wu, we will definitely remember your teachings and implement them seriously!" said Donald, who was the first to react. If he doesn't make a statement at this time, should he let the behind-the-scenes boss look down on everyone?
For a time, everyone reviewed it, and obviously listened to it!
As for the implementation situation, Wu Guangyao intends to let Kayla set up an experience department afterwards, randomly find people outside to experience, and use bonuses to encourage experiencers to give their opinions.
Wu Guangyao nodded and continued: “If you want to achieve good service, you should consider whether our management is directly facing the customer, or the grassroots employees are facing the customer?"
"Of course it is the grassroots employees who are mainly facing customers!" Kailena replied.
"Then you have to consider how to make grassroots employees have better service to customers. If only relying on the company system and management's scolding, I believe that these grassroots employees will not be sincere to customers, because they have no feelings. To the sincere from the company! Kailena, don't you think?" Wu Guangyao named Kailena, his face was neither happy nor angry.
"Yes, what you said makes sense!"
"Then what do you say?"
Karina feels the strong pressure from Wu Guangyao, even if she is in the social circle and administration, but she feels like she is facing a **** at this moment.
After finishing her thoughts, Kelena said her thoughts!
Wu Guangyao listened and was quite satisfied, because Kailena did not directly mention the processing cost, but increased the number of annual leave days and birthday benefits.
How many years Wu Guangyao has been the boss, his past and present life, he understands a truth very well: employees’ wages cannot be higher than those of their peers. It can be almost or a little bit higher, because employees always feel that they are worth more. fulfilled.
If you really want to be nice to employees, you can start with other benefits, so that employees will more accept your kindness.
"Vice President Kailena said something, you can take a specific look at the welfare issues of all employees, we must let everyone have a kind of'home' care. We treat them like family members, and they will treat customers better. Finally, add one more point. Everyone has dignity, so Metro Group will never allow anything that tramples on the dignity of others; if a management team does this, then we will be held accountable to the end."
"Okay! Today I will summarize again, that is, there are two points: first, be kind to customers; second, be kind to employees"
After the meeting, Wu Guangyao and Kaila came to the office. Kaila immediately rushed into Wu Guangyao's arms and refused to leave. The little secretary hurriedly closed the office door.
"What's the matter? I didn't educate you, so why do I still feel wronged?" Wu Guangyao would be wrong and said to Kayla.
"It's not this, I just think I admire you so much!"
(End of this chapter)
Chapter 282Success is also Xiao He, and failure is Xiao He! "Everyone is a shopping mall elite. In the past few years, I have done better and better. I can give you fewer and fewer opinions; however, I am very happy with the result." Wu Guangyao first praised everyone.Of course, Wu Guangyao is telling the truth. Metro has been going smoothly in the past few years. Apart from his own foresight, the rest is the credit of these people.Can be praised by the boss behind the scenes, everyone is full of smiles!"Then everyone tell me about the progress of the work they are responsible for!" After a change of tone, Wu Guangyao went straight to the subject.The purpose of holding this meeting is to get acquainted with these middle and senior managers and listen to everyone's specific work progress."Mr. Wu, Metro's large supermarkets in France will open on Christmas Day, while the German large supermarkets are going to open on New Year's Day. In the field of large supermarkets, our Metro supermarket has complete goods and orderly display." Donald as The first vice president under the president naturally took the lead in reporting. From a large supermarket to a small convenience store, and finally to a McDonald's fast food chain, one by one, I want to report to Wu Guangyao.Metro has been planning to enter France and Germany for several years!Wait until now, but to lay a solid foundation in the UK, there is no worries about it.At this time, the Metro Group may be a little worse than Tesco in terms of scale; but in terms of overall value, the London Consortium is more inclined to Metro.Then Walter, who is in charge of the supply chain and warehouse, said: "The term'supply chain' proposed by Mr. Wu is a major advancement and a miracle for the entire retail business. Based on this proposal, I strengthen the connection and docking with suppliers and do When the goods are complete, the replenishment is fast, and the price is low; the world's largest supply chain system has been created. A total of more than 5,000 suppliers form our supply chain. This is also the world's best supply system at present, with the most smooth supply of information. chain."It can be seen that these people are very proud, because Metro Supermarket is not only successful, but also crazy sought after by those consortia.Kelina secretly observed Wu Guangyao and found that Wu Guangyao's face was a little unnatural, and she immediately thought that this behind-the-scenes BOSS might have caught everyone's handle.Kayla said cautiously: Metro has always put the reserve talent' program as the top priority. Every year during the graduation season, we will enter colleges and universities to recruit.After listening to the words of the three vice presidents, Wu Guangyao did not actually have too many opinions;But there are two points that need to be raised, otherwise it will be too late when the day comes.Preparing for a rainy day has always been Wu Guangyao's style!"Vice President Donald, you just emphasized'self-service', is it not enough to do'service'? If I am a customer, I certainly hope that the supermarket's'self-service' aspect is very good, but I am more I want to experience a good service. For example, I have selected a product, and this product needs to be weighed. Who should I call? If it is too much trouble, I may put it back immediately; for another example, I like seafood, but no one Help me deal with and entertain the first time, then who will buy it?""Service is really important, and the service is in all aspects. In summary, the customer has a very pleasant experience!""If the service is not done well, one day, customers lose patience; then the wealth code supply chain' on which we live is more like a pillar of shame, nailed to everyone.""We in China have an old saying called "Success is also Xiao He, and failure is Xiao He". I will tell you the story behind this sentence."Wu Guangyao's words, these people may not understand or understand; but Wu Guangyao decided to pay close attention to service' and experience' in Metro.Wu Guangyao is quite certain about this. Compared with self-help' and supply chain', service' is much more important!For later generations, Tesco paid great attention to self-service in the 1950s and 1960s, so it paid more attention to suppliers but ignored customers.But this once prosperous wealth chain depreciated so much in the 1970s and 1980s that learn Tesco became a buzzword in the UK, which means turning victory into defeat.The biggest shame is that Imperial Tobacco, a major manufacturer in the British tobacco industry, considered acquiring Tesco as part of the company's diversification strategy, and finally gave up because of concerns that Tesco might damage the brand image of Imperial Tobacco.This is simply a shameful shame. It is a shame that others think it is a shame to buy your Tesco!After listening to Wu Guangyao's long talk, the people in the entire conference room bowed their heads, and even Kayla's face was somewhat unnatural;The behind-the-scenes boss is like a prophet who can already guess what will happen decades later.This, is it his successful password?"Mr. Wu, we will definitely remember your teachings and implement them seriously!" said Donald, who was the first to react. If he doesn't make a statement at this time, should he let the behind-the-scenes boss look down on everyone?For a time, everyone reviewed it, and obviously listened to it!As for the implementation situation, Wu Guangyao intends to let Kayla set up an experience department afterwards, randomly find people outside to experience, and use bonuses to encourage experiencers to give their opinions.Wu Guangyao nodded and continued: If you want to achieve good service, you should consider whether our management is directly facing the customer, or the grassroots employees are facing the customer?""Of course it is the grassroots employees who are mainly facing customers!" Kailena replied."Then you have to consider how to make grassroots employees have better service to customers. If only relying on the company system and management's scolding, I believe that these grassroots employees will not be sincere to customers, because they have no feelings. To the sincere from the company! Kailena, don't you think?" Wu Guangyao named Kailena, his face was neither happy nor angry."Yes, what you said makes sense!""Then what do you say?"Karina feels the strong pressure from Wu Guangyao, even if she is in the social circle and administration, but she feels like she is facing a **** at this moment.After finishing her thoughts, Kelena said her thoughts!Wu Guangyao listened and was quite satisfied, because Kailena did not directly mention the processing cost, but increased the number of annual leave days and birthday benefits.How many years Wu Guangyao has been the boss, his past and present life, he understands a truth very well: employees' wages cannot be higher than those of their peers. It can be almost or a little bit higher, because employees always feel that they are worth more. fulfilled.If you really want to be nice to employees, you can start with other benefits, so that employees will more accept your kindness."Vice President Kailena said something, you can take a specific look at the welfare issues of all employees, we must let everyone have a kind of'home' care. We treat them like family members, and they will treat customers better. Finally, add one more point. Everyone has dignity, so Metro Group will never allow anything that tramples on the dignity of others; if a management team does this, then we will be held accountable to the end.""Okay! Today I will summarize again, that is, there are two points: first, be kind to customers; second, be kind to employees"After the meeting, Wu Guangyao and Kaila came to the office. Kaila immediately rushed into Wu Guangyao's arms and refused to leave. The little secretary hurriedly closed the office door."What's the matter? I didn't educate you, so why do I still feel wronged?" Wu Guangyao would be wrong and said to Kayla."It's not this, I just think I admire you so much!"End of this chapter
